Refund & Return Policy – Asmam

At Asmam, we take pride in offering quality jewelry, dresses, custom pieces, and henna stencils. Each product is carefully checked before shipping. However, if you are not fully satisfied with your purchase, our Refund & Return Policy ensures a smooth and fair process.

1. Eligibility for Returns

We accept returns if:

• You received the wrong item or size.

• The product arrived damaged or defective.

• The item does not match the description provided.

Note: Custom-made and personalized items (such as engraved jewelry) are non-refundable unless damaged or defective.

2. Conditions for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original packaging.

• A request must be made within 7 days of receiving your order.

• Proof of purchase (order confirmation or receipt) must be provided.

3. Refund Process

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable. Customers are responsible for return shipping unless the item was damaged or incorrect.

4. Exchanges

We are happy to offer an exchange if you prefer another size, design, or product (subject to availability).

5. Non-Returnable Items

For hygiene and customization reasons, the following cannot be returned or refunded:

• Used jewelry or dresses

• Custom jewelry with engravings/personalization

• Opened henna stencil packs

6. How to Start a Return

To request a return, please contact us at:
📧 [Your Email Address]
📞 [+971542259985]

Provide your order number, product details, and reason for return. Our support team will guide you through the next steps.